Botpress
AI agent platform and helpdesk for automated customer support.
Pricing
Freemium
- Botpress agents can resolve support tickets without involving a support team for every interaction. The agents are designed for tasks such as refunds, account updates, and multi-step workflows.
- Botpress uses escalation rules and fallback logic to determine when agents should escalate. Support teams receive the conversation history, account details, and troubleshooting context during handoff.
What is Botpress?
Botpress is an AI agent platform that also provides a helpdesk for customer support. Its agents can handle refunds, update accounts, and run multi-step workflows.
The product can work on top of an existing helpdesk or function as a standalone helpdesk. It supports integrations that preserve existing ticket data while adding AI-driven workflows.
Botpress agents use escalation rules and fallback logic to decide when a human should take over. When a handoff happens, the support team receives prior conversation and account context.
The platform is built on AWS with automatic scaling for traffic peaks. It is aimed at support teams that want to deploy AI without requiring engineering resources to go live.
Botpress has a Free plan and paid Plus, Team, and Enterprise offerings. Paid plans use monthly or annual subscription pricing with included conversation allowances.
AI ticket resolution
Botpress agents can resolve support tickets without involving a support team for every interaction. The agents are designed for tasks such as refunds, account updates, and multi-step workflows.
- AI agents can resolve tickets end-to-end before involving a support team.
Context-aware human handoffs
Botpress uses escalation rules and fallback logic to determine when agents should escalate. Support teams receive the conversation history, account details, and troubleshooting context during handoff.
- Human agents receive prior troubleshooting context when a ticket is handed off.
Existing or standalone helpdesk
Botpress can layer AI capabilities on top of an existing helpdesk or run as a standalone helpdesk. Existing tickets can remain in place during this setup.
- Existing helpdesks can be connected without moving ticket data.
Support plans and team controls
The paid Team plan includes unlimited seats and controls for teams, routing, and roles. It also adds analytics and real-time collaboration for support operations.
- Team plans include routing and role-based access controls.
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