Decagon
AI agent platform for customer support across chat, voice, and email.
What is Decagon?
Decagon is an AI-agent platform for organizations that handle customer conversations across chat, voice, and email. It brings those channels together in one intelligence layer so teams can aim for a consistent customer experience.
Teams define agent workflows through natural-language Agent Operating Procedures (AOPs). This approach is intended to make behavior easier to refine as workflows and business needs change.
The platform includes facilities for testing, observability, and experimentation while teams iterate on agent logic. Its analytics capability turns conversations into material for understanding customer needs.
Decagon is suited to customer-experience and operations teams that want to build and continuously improve automated service workflows. It fits organizations that need the same agent foundation to support multiple customer-contact channels.
Decagon Features
Natural-language workflow design
Decagon uses Agent Operating Procedures (AOPs) to define agent workflows in natural language. Teams can use this model to refine an agent's behavior without relying on a complex configuration language.
Agent testing and iteration
The platform supports validation and iteration of AI logic as agents evolve. Its stated tools include testing, observability, and experimentation for maintaining reliable behavior.
Conversation analytics
Decagon includes an analytics suite for working with customer conversations. The service presents those conversations as a source of insight into customer needs.
Unified customer channels
Decagon brings chat, voice, and email into a single intelligence layer. That setup is intended to keep customer experiences consistent across the supported channels.
Pricing
Pricing not verified
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