Retell AI
Voice-agent platform for building and operating automated phone conversations
What is Retell AI?
Retell AI is a real-time conversational AI platform for building voice agents that automate phone calls. It offers a production-oriented environment for teams that need to manage call flows, agent deployment, and ongoing call quality.
Teams can design voice-agent conversations on a drag-and-drop canvas with functions, integrations, transfers, DTMF, SMS, and custom logic. The platform also supports testing individual changes, simulating scenarios, and turning production calls into regression tests.
Agents can be deployed for inbound calls, outbound campaigns, web, or SMS, with options to connect phone numbers and launch dialers. Contact-center capabilities include routing, transfers, human intervention, campaign controls, and CRM automation.
Retell AI is a fit for operations teams automating high-volume customer calls while retaining a human handoff path. Its official homepage mentions promotional free usage but does not establish a public commercial plan, so pricing is not verified.
Retell AI Features
Visual voice-agent workflow design
Retell AI lets teams design call flows on a drag-and-drop canvas rather than relying solely on code. Workflows can include functions, integrations, call transfers, DTMF, SMS, and custom logic for complex conversations.
Agent testing and regression checks
The platform provides testing before deployment, including manual changes and large scenario simulations. It can also turn real production calls into regression tests to identify failures and edge cases before they affect customers.
Contact-center operations and handoffs
Retell AI supports production call-center workflows including routing, transfers, campaigns, human intervention, and CRM automation. Human agents can receive a briefing and take over a conversation when automated handling needs escalation.
Pricing
Pricing not verified
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