Sierra AI Agents: Features & Pricing

What is Sierra?

Sierra is a conversational AI platform for businesses building customer-facing agents. It focuses on agent creation, improvement, and analysis for customer conversations.

Its Ghostwriter capability can use source materials such as SOPs, transcripts, photos, and recordings, or a plain-language goal. Sierra describes the resulting agents as multilingual and multichannel with built-in guardrails.

Teams can automate updates based on flagged issues and proactive insights while reviewing each change. They can also analyze agent performance through conversation-oriented research and use monitors to identify conversations needing attention.

Sierra fits organizations that need to create customer agents and continuously tune how those agents handle conversations. It also offers tools for observing agent actions, including tool calls, knowledge lookups, and latency.

Sierra Features

Agent creation from business materials

Sierra's Ghostwriter can work from operational documents and other source material, or from a plain-language goal. The product describes this process as producing a multilingual, multichannel agent with built-in guardrails.

Agent updates with review visibility

Sierra can automate agent updates using flagged issues and proactive insights. It provides visibility into each change so teams can review, validate, and release updates.

Conversation research and monitoring

Explorer analyzes agent performance with conversation-focused deep research. Monitors can identify customer conversations that need extra attention before teams investigate further.

Agent observability

Sierra provides visibility into individual agent actions. Its observability capability covers tool calls, knowledge lookups, latency, and related operational behavior.

Sierra